FAQs

An officer will not accept the tablet to review my previous day's logs. Now what?
Yes, as a Driver, you can be asked for a printout or a handwritten transcription of your Driver Logs in lieu of providing your tablet and Instruction ...
Fri, 21 Jun, 2019 at 3:00 PM
What is "Unidentified Driving Time"?
Unidentified driving time is a special type of duty status entry. These statuses are held in the tablet memory from when a vehicle is moved without a driver...
Fri, 10 Aug, 2018 at 10:56 AM
Can a Logging Truck use the Personal Use exemption?
Canadian Federal Regulations The CVSE/DoT states: "The truck shown below with the trailer stacked on the logging truck can use the personal use ex...
Fri, 21 Jun, 2019 at 2:49 PM
How do I add/change a Driver's Home Terminal?
A User that has the Role of Driver needs to have a Home Terminal set. This is set on the Users area of the Administration tab on the Navistream web portal. ...
Wed, 12 Jan, 2022 at 10:20 AM
Why can't I see my vehicle's location updating on Fleet Tracking?
When cell connectivity is lost, Navistream is 'offline' and no longer able to update Fleet Tracking with the latest location information until the u...
Thu, 2 Nov, 2023 at 11:40 AM
Why do I have a red ECM indicator in the status bar?
This indicator in the status bar (upper right) lets you know when you don't have a connection to the vehicle's ECM. This could be due to multiple re...
Thu, 5 Sep, 2024 at 10:42 AM
Why does the "Total Distance Driven" field on my Driver's Log seem incorrect?
The 'Total Distance Driven' at the top of the Driver's log is either the ECM recorded distance driven (if there was an ECM connection) or the GP...
Tue, 16 Jan, 2024 at 11:29 AM
Why does my log edit have a status of Pending?
You have made a change to a driver’s log using the web client. The log does not appear to update. Why is this? With the ELD release of Navistream, it is...
Mon, 28 Nov, 2022 at 12:11 PM
Why is my tablet stuck at "retry to synchronize"?
This normally means that your tablet is having a hard time communicating with our servers. Make sure you're in an area with good cell reception and ...
Fri, 21 Jun, 2019 at 1:59 PM
How can I allow my Drivers to select a Vehicle that belongs to a different Organization?
There are a couple options available to you here. On the www.mynavistream.com web portal you can: Add your Driver to the Organization the Vehicle belong...
Wed, 12 Jan, 2022 at 10:49 AM