Malfunction and Diagnostic States

Condition

State

Definition

Driver recourse




<-- Diagnostic



<-- Malfunction 

- no Driver action required



- Required Driver action as detailed below

MISSING_DATA

Required data may be missing from the last ELD event that was recorded.

This should resolve itself after a short while. If it does not, then please contact your administrator.

UNIDENTIFIED_DRIVER

* Unidentified driving time occurs when the vehicle is moving without a Driver logged in.

When the ELD device has accumulated >30min of unidentified driving time in the past 7 days.

This state is cleared when <= 15min unidentified driving time remains.


Unidentified Driving Time can be claimed and added to your Driver Log via the Review Hours screen when logging in OR selecting Driver Logs > Unidentified Driving  from the Main Menu.

POWER

The ELD has failed to start up within 1 minute of your engine starting.


It’s possible that you’ve missed 30 minutes of driving time due to this.

Please contact your administrator to make sure your logs are correct.

ENGINE_SYNCHRONIZATION 

We have not detected data from the ECM in the past 5 seconds.


When an accumulated 30 minutes of time has elapsed between the creation and receipt of these engine events, we raise this as a Malfunction state.

1) Make sure your device USB cable is securely fastened to the ELD

2) if the problem persists advise your administrator/installer so further troubleshooting can be performed.

DATA_TRANSFER

The last data transfer test that was performed has failed.


We’ve started testing more frequently and still cannot transfer data.

Testing has concluded that you may be unable to send your onboard documents to an officer should they ask for them. Please contact your administrator.

TIMING

The time on your ELD may be incorrect.

This should resolve itself after a short while. If it does not, then please contact your administrator and we recommend that you maintain a paper log.

POSITIONING

You have been moving but we do not have a lock on your GPS location.

This should resolve itself after a short while. If it does not, then please contact your administrator and we recommend that you maintain a paper log.

DATA_RECORDING

There is an issue saving data on the ELD.

Please contact your administrator. We recommend that you maintain a paper log.