| Condition | Code | State | Definition | Driver Recourse |
|---|---|---|---|---|
Diagnostic
Malfunction
| No Driver action is required but recommended steps to resolve the issue (if any) are outlined in the chart below Follow required malfunction reporting steps as well as any additional steps outlined in the following chart. | |||
MISSING DATA | 3 |  | Required data may be missing from the last ELD event that was recorded. | This should resolve itself after a short while. If it does not, then please contact your administrator. |
UNIDENTIFIED DRIVER | 5 |  | When the ELD device has accumulated more than 30 minutes of unidentified driving time in the past 7 days. This state is cleared when 15 minutes or less of unidentified driving time remains. | Unidentified Driving Time can be claimed and added to your Driver Log via the Review Hours screen when logging in OR selecting Driver Logs > Unidentified Driving from the Main Menu. |
POWER | 1 |  | The ELD has failed to start up within 1 minute of your engine starting. | Make sure the ELD is powered on and at the login screen before turning your vehicle on. |
POWER | P |  | It’s possible that you’ve missed 30 minutes of driving time due to this. | Please check or have your administrator check to make sure your logs are correct. |
ENGINE SYNC | 2 |  | We have not detected data from the ECM in the past 5 seconds. | |
| E |  | When an accumulated 30 minutes of time has elapsed between the creation and receipt of these engine events, we raise this as a Malfunction state. | 1) Please ensure Navilink connections are secure.* | |
DATA TRANSFER | 4 |  | The last data transfer test that was performed has failed. | |
S |  | We’ve started testing more frequently and still cannot transfer data. | You may be unable to send your onboard documents to an officer should they request them. Please contact your administrator so they can perform additional troubleshooting steps. | |
TIMING | T |  | The time on your ELD may be incorrect. | This should resolve itself after a short while. If it does not, then please contact your administrator. If this occurs we recommend keeping a paper log. |
POSITIONING | L |  | You have been moving but we do not have a lock on your GPS location. | This should resolve itself after a short while. If it does not, then please contact your administrator. If this occurs we recommend keeping a paper log. |
DATA RECORDING | R |  | There is an issue saving data on the ELD. | If this occurs we recommend keeping a paper log. |
* For Bluetooth connections please ensure Navilink has a secure connection from the diagnostic port
For Hardwired connections please ensure all USB cables are securely fastened to the ELD and tablet.