No matter what shape or form they take, computers can be finnicky!
In certain conditions or times you'll find that your Navistream tablet will not start correctly. Here are a few things you can do to try and get it to power up.
Tablet will not start and plugging it into a power source shows nothing on the screen
In this case, if holding the power button does nothing, then unplug the tablet from the power source/charger and try holding the power button again.
If the tablet still does not power on and continues to show a black screen, then do the following:
- Ensure the device is not plugged into any power sources or chargers.
- Press in and hold the Power, and Volume DOWN (-) buttons on the side of the tablet for approximately 10-15 seconds.
- If tablet powers on release both buttons, and wait to for tablet to reboot normally.
- If tablet does not power on please use an alternative power source ( different cable or charger) if available. If the tablet is inside a hard case, it may need to be removed.
- Once tablet is connected to alternate power source, press in and hold the Power, and Volume DOWN (-) buttons on the side of the tablet for approximately 10-15 seconds.
- If tablet does not power on, please contact support.
Tablet is stuck with a charging symbol (circle with a lightning bolt) and does not show the battery %
In this case, if holding the power button does nothing, then unplug the tablet from the power source/charger and try holding the power button again.
If you now get a message showing 0% charge and a picture indicating to plug it in, then do the following:
- Ensure the device is not plugged into any power sources or chargers.
- Press in and hold the Power, Volume UP (+) and Volume DOWN (-) buttons on the side of the tablet for a number of seconds.
- The tablet should start into a bright blue screen that says DOWNLOADING on it.
- If there are instructions on the screen saying you can press the Volume DOWN (-) button to restart the device, give that a try and see if it reboots normally. If this doesn't work, then please repeat the steps above and proceed down to step 5 below.
- Leave the tablet unplugged from the power and on this screen until the battery dies. This could take a number of hours.
- Once the tablet has powered itself off due to lack of charge, plug the device back in.
- Leave plugged in and note if the tablet changes from showing only the charging circle to showing the battery %.
- If you start to see the battery % update the tablet should be able to start again. Hold the power button on the side to start it up.
- If the tablet does not end up showing the battery % and remains the way it originally was, then please contact support.
Tablet starts up and immediately shows a bright blue DOWNLOADING screen
- Hold the Power and Volume Down (-) buttons in on the side of the tablet until the device turns off.
- Continue to hold these buttons until the device turns back on, then immediately let go of the two buttons.
- At this point the device will either start up normally, or go back to the blue DOWNLOADING screen.
- If it goes back to DOWNLOADING then leave the tablet unplugged from the power and on this screen until the battery dies. This could take a number of hours.
- Once the tablet has powered itself off due to lack of charge, plug the device back in.
- Leave plugged in and note if the tablet changes from showing only the charging circle to showing the battery %.
- If you start to see the battery % update the tablet should be able to start again. Hold the power button on the side to start it up.
- If the tablet does not end up showing the battery % and remains the way it originally was, then please contact support.
Support can be reached at either 1(844)571-8200 ext 2 or at navistream@stti.ca
If you believe the tablet is within warranty our one-year warranty coverage period then please contact support for additional troubleshooting or warranty return instructions. If outside of the one year warranty and you'd like to order a replacement then please contact sales@stti.ca