In some cases it may be necessary to reset the Navistream software to it's original state. The steps to do so and small utility program needed are below. Please note that following the instructions below will result in a complete reset of your Navistream software and you will need to reactivate your tablet. All data from the tablet that has not yet been transferred to our servers will be lost. To reactivate your tablet, please follow these instructions: How to Activate a Navistream Tablet
Connect your tablet to your computer using a USB cable. This is a fairly standard smartphone charging cable. Your tablet may need a USB Micro-B or USB-C cable depending on the model.
Download the attached file: navistream-update-clear-data.zip
Right-click the downloaded zip file and select the option “Extract all...”
Ensure the checkbox for “Show extracted files when complete” is checked on the next window, then press “Extract” in the lower right-hand side.
Double-click the file named “repair” or “repair.bat”
Depending on your version of Windows, you may get a variety of different security messages that come up. The file that you’re running is safe. Say yes to any prompts asking if the program is safe to run. If you get a blue “Windows protected your PC” message, press “More Info” to get a button that says “Run Anyway”.
A black window will pop on your screen and some tasks will be performed automatically. Once the operation is finished the black window will open and Navistream should successfully launch on your tablet.
If the above process does not begin immediately, check your tablet for a prompt. You may have a screen that says “Allow USB Debugging” at the top. Press OK on this window to continue.
If you’re still seeing the “Navistream has stopped working” box on the screen, try pressing the OK button to see this screen below it.
Navistream should now reset on your tablet and is ready to be re-activated. Again the steps to reactivate can be found here: How to Activate a Navistream Tablet
Please contact Navistream support for questions or help with this process.
1-(844) 571-8200 (option 2)