Malfunction Reporting Instruction Sheet


The following document is prepared in accordance with 49 CFR §395.22 (h) (3) which states:


(h) In-vehicle information. A motor carrier must ensure that its drivers possess onboard a commercial motor vehicle an ELD information packet containing the following items:

(3) An instruction sheet for the driver describing ELD malfunction reporting requirements and recordkeeping procedures during ELD malfunctions


If this ELD device is found to be in a Malfunction state as indicated in the chart below,
then the following MUST be complied to by the driver AND the motor carrier of the CMV.


If an ELD malfunctions, a driver must:

  1. Note the malfunction of the ELD and provide written notice of the malfunction to the motor carrier within 24 hours;

  2. Reconstruct the record of duty status (RODS) for the current 24-hour period and the previous 7 consecutive days, and record the RODS on graph-grid paper logs, or electronic logging software, that comply with 49 CFR 395.8, unless the driver already has the records or retrieves them from the ELD; and

  3. Continue to manually prepare RODS in accordance with 49 CFR 395.8 until the ELD is serviced and back in compliance. The recording of the driver's hours of service on a paper log, or electronic logging software, cannot continue for more than 8 days after the malfunction; a driver that continues to record his or her hours of service on a paper log, or electronic logging software, beyond 8 days risk being placed out of service.

If an ELD malfunctions, a motor carrier must:

  1. Correct, repair, replace, or service the malfunctioning ELD within eight days of discovering the condition or a driver's notification to the motor carrier, whichever occurs first; and

  2. Require the driver to maintain paper record of duty status (RODS) until the ELD is back in service.


Note about when to use paper logs:

“A driver should only use paper logs, or electronic logging software, or other electronic means to record their HOS if the ELD malfunction hinders the accurate recording of the driver's hours-of-service data (i.e., 10/11, 14/15, 60/70 hours; or 30 minute).”


Condition

State

Definition

Driver recourse






Diagnostic




Malfunction 

No Driver action is required but recommended steps to resolve the issue (if any) are outlined in the chart below


Follow required malfunction reporting steps as stated above as well as any additional steps outlined in the following chart.

MISSING_DATA

Required data may be missing from the last ELD event that was recorded.

This should resolve itself after a short while. If it does not, then please contact your administrator.

UNIDENTIFIED_DRIVER

* Unidentified driving time occurs when the vehicle is moving without a Driver logged in.

When the ELD device has accumulated >30min of unidentified driving time in the past 7 days.

This state is cleared when <= 15min unidentified driving time remains.

Unidentified Driving Time can be claimed and added to your Driver Log via the Review Hours screen when logging in OR selecting Driver Logs > Unidentified Driving  from the Main Menu.

POWER

The ELD has failed to start up within 1 minute of your engine starting.

Make sure the ELD is powered on and at the login screen before turning your vehicle on

It’s possible that you’ve missed 30 minutes of driving time due to this.

Please check or have your administrator check to make sure your logs are correct.

ENGINE_SYNC 

We have not detected data from the ECM in the past 5 seconds.

Make sure your device USB cable is securely fastened to the ELD

When an accumulated 30 minutes of time has elapsed between the creation and receipt of these engine events, we raise this as a Malfunction state.

Please advise your administrator/installer so further troubleshooting can be performed

DATA_TRANSFER

The last data transfer test that was performed has failed.


We’ve started testing more frequently and still cannot transfer data.

You may be unable to send your onboard documents to an officer should they request them. Please contact your administrator so they can perform additional troubleshooting steps.

TIMING

The time on your ELD may be incorrect.

This should resolve itself after a short while. If it does not, then please contact your administrator. If this occurs we recommend keeping a paper log following the outline at the start of this document.

POSITIONING

You have been moving but we do not have a lock on your GPS location.

This should resolve itself after a short while. If it does not, then please contact your administrator. If this occurs we recommend keeping a paper log following the outline at the start of this document.

DATA_RECORDING

There is an issue saving data on the ELD.

Please contact your administrator.

If this occurs we recommend keeping a paper log following the outline at the start of this document.