Malfunction and Diagnostic States
Condition | State | Definition | Driver recourse |
<-- Diagnostic <-- Malfunction | - no Driver action required - Required Driver action as detailed below | ||
MISSING_DATA | Required data may be missing from the last ELD event that was recorded. | This should resolve itself after a short while. If it does not, then please contact your administrator. | |
UNIDENTIFIED_DRIVER * Unidentified driving time occurs when the vehicle is moving without a Driver logged in. | When the ELD device has accumulated >30min of unidentified driving time in the past 7 days. This state is cleared when <= 15min unidentified driving time remains. | Unidentified Driving Time can be claimed and added to your Driver Log via the Review Hours screen when logging in OR selecting Driver Logs > Unidentified Driving from the Main Menu. | |
POWER | The ELD has failed to start up within 1 minute of your engine starting. | ||
It’s possible that you’ve missed 30 minutes of driving time due to this. | Please contact your administrator to make sure your logs are correct. | ||
ENGINE_SYNCHRONIZATION | We have not detected data from the ECM in the past 5 seconds. | ||
When an accumulated 30 minutes of time has elapsed between the creation and receipt of these engine events, we raise this as a Malfunction state. | 1) Make sure your device USB cable is securely fastened to the ELD 2) if the problem persists advise your administrator/installer so further troubleshooting can be performed. | ||
DATA_TRANSFER | The last data transfer test that was performed has failed. | ||
We’ve started testing more frequently and still cannot transfer data. | Testing has concluded that you may be unable to send your onboard documents to an officer should they ask for them. Please contact your administrator. | ||
TIMING | The time on your ELD may be incorrect. | This should resolve itself after a short while. If it does not, then please contact your administrator and we recommend that you maintain a paper log. | |
POSITIONING | You have been moving but we do not have a lock on your GPS location. | This should resolve itself after a short while. If it does not, then please contact your administrator and we recommend that you maintain a paper log. | |
DATA_RECORDING | There is an issue saving data on the ELD. | Please contact your administrator. We recommend that you maintain a paper log. |